The problem
Most small businesses run on what's in the owner's head. That works until you hire, take a vacation, scale, or sell — then every undocumented process is a cost. Writing it all down never happens, because writing is the bottleneck.
It isn't anymore.
Business OS pilot
2–3 weeks · $2,500 fixed
- Voice interviews — you talk, nothing to write
- Your 5–10 core processes as clean, editable SOPs
- A knowledge base your team can query — plain files you own, no subscription, no lock-in
- 2–3 workflows automated (checklists, intake, recurring ops)
- Handoff so it stays alive after I leave
- A written before/after: onboarding time, time-to-answer, interruptions saved
Full build from $5,000 · light maintenance retainer available.
Preparing to sell? Documented operations raise what a buyer will pay — this is exit-prep.
For engineering teams
I also run AI-enablement engagements for software teams — hands-on workshops and embedded weeks standing up agentic development workflows, with before/after metrics. And a small number of advisory engagements: engineering leadership, technical due diligence.
If it's not a fit, I'll say so in the first ten minutes.
Proof
- Firehouse Subs (Restaurant Brands International), 2019–2026. Senior Software Engineer → Director, Software Engineering — head of engineering for the brand's digital products, four promotions. My teams built and ran the app, web, ordering, loyalty, and menu platforms — digital products serving millions of monthly active users across RBI's brands. #1 App Capabilities, #3 Overall — Ipsos 2025 QSR Mobile Ordering Study (highest-performing new entrant). Shipped our own app and site mid-crisis when a vendor outage took the business offline.
- Scotch Media, ~9 years. Founded and ran a software consultancy: WebRTC telemedicine, small-business operational software, international remote teams.
- Now, in public. Rebuilt my family's bookkeeping with AI agents: 5 years and 5,158 transactions imported, categorized, and reconciled in 9 days — itemized to the receipt line. I run my life and businesses on the same knowledge-base system I set up for clients.
How it works
- 25-minute fit call — free, a few slots each week. Your situation, whether this fits. One useful observation guaranteed either way.
- Fixed-price pilot — no hourly meter, defined start and end.
- You own everything — plain files, your accounts, no dependency on me.
About
Kyle Finley — engineer, engineering leader, and former agency owner in Phoenix, AZ. BFA in design; 20+ years building software. I help businesses get the leverage big companies pay millions for.